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Sam Bennett

Sam Bennett

28th of July 2023



Chick-fil-A’s New Restaurant Concepts: A Game-Changer in Atlanta and NYC

Chick-fil-A, the well-known quick-service restaurant company, is taking a bold step forward. The company has announced its plans to develop two new restaurant concepts in the Atlanta metropolitan area and New York City.

These innovative concepts, scheduled to open their doors in 2024. They are also design to redefine the drive-thru and mobile ordering experiences for customers of the chicken sandwich chain.

This move is a strategic response to the growing trend of digital orders. Which, according to Khalilah Cooper, Chick-fil-A’s executive director of restaurant design, constitute more than half of total sales in some markets. These new restaurant concepts by Chick-fil-A are set to transform the way customers interact with the brand.

The Elevated Drive-Thru: Chick-fil-A’s New Restaurant Concept in Atlanta

Chick-fil-As New Restaurant Concepts

The drive-thru concept, set to be built in the Atlanta area, promises an elevated customer experience. The restaurant will feature four lanes that pass under the kitchen and can accommodate up to 75 cars.

Also this design is a part of Chick-fil-A’s new restaurant concepts aimed at enhancing customer convenience and efficiency.

With a larger kitchen space and a food transportation system, the order will be moved from the kitchen to an employee who will deliver the meal to the car.

Customers using the Chick-fil-A app will have their order sent to the kitchen as soon as they enter one of two designated mobile order lanes. Ensuring they receive their order fresh from the kitchen.

The Digital Walk-Up: Chick-fil-A’s in New York City

The digital walk-up concept, to be test in New York City, is another innovative addition to Chick-fil-A’s new restaurant concepts.

This concept is design to serve as a point-of-pickup for mobile orders. This concept is intend to seamlessly fit into urban areas with heavy foot traffic.

Also the company plans to use GPS tracking tied to the mobile app to ensure that the customer receives their order fresh. Interestingly, no sales will be made in the New York restaurant concept, making it a unique addition to Chick-fil-A’s portfolio.

Chick-fil-A's New Restaurant Concepts

These innovative concepts by Chick-fil-A reflect the changing landscape of the quick-service restaurant industry. As digital orders continue to grow, the focus is shifting towards enhancing customer convenience and improving the ordering experience.

By introducing these new restaurant concepts, Chick-fil-A is not only adapting to these changes. But also setting new standards for the industry.

The success of Chick-fil-A’s new restaurant concepts could potentially influence the strategies of other players in the industry. Making this a development worth watching.

Chick-fil-A’s New Restaurant Concepts: A Game-Changer in Atlanta and NYC