Big Y Card Skimmers Cause Concern for Customers

Officials with the Springfield-based grocery chain announced this week that an unknown person installed skimming devices on single payment terminals at Big Y Express locations in Chicopee and Wilbraham, as well as full-size stores in Ludlow, Milford, Northampton, Southbridge, and the St. James Avenue location in Springfield between December 19-21. Another skimmer was discovered on a terminal at the Big Y in Westfield between December 19 and January 12.

The Big Y spokesperson said the stores have thoroughly checked all their terminals and will continue monitoring them. They are working closely with police to investigate the incidents, though it’s unclear exactly how many customers may have had their card information stolen. Anyone who notices suspicious or fraudulent activity on bank or credit card statements should contact their financial institution right away.

Watch Your Statements

With Big Y being such a popular supermarket in the region, many locals will want to scrutinize recent statements for any odd transactions. Jade Rivera-McFarland, communication manager for Big Y, stressed that customers will be directly notified if their information was indeed compromised. In the meantime, shoppers are advised to remain vigilant and report anything amiss to their bank or credit union.

Rivera-McFarland stated Big Y quickly found and removed the card skimmers thanks to their stringent safety protocols. “We have a number of measures in place to detect this type of criminal activity,” she said. Anyone with additional questions can call Big Y customer service at (800) 828-2688. While unsettling, this incident highlights the importance of guarding payment information and reviewing statements regularly for any unauthorized activity.